Privacy Policy 11bola – Your Data, Our Responsibility

1 Introduction

Welcome to the 11bola platform. We understand that your trust is our most valuable asset. This Privacy Policy has been carefully crafted to ensure you fully understand how your personal information is managed when you use our online entertainment platform in Malaysia.

11bola is committed to protecting the privacy of every player who registers and uses our services. We recognise that your personal information is sensitive and take this responsibility seriously. Every decision we make regarding data management is aimed at safeguarding your interests and privacy.

This policy applies to all information collected through the 11bola website, mobile app, and any of our official communication channels including live chat and support email. If you have any questions after reading this policy, our support team is available 24 hours a day, 7 days a week.

2 Personal Data We Collect

We collect various types of personal data depending on how you interact with the 11bola platform. Below is a detailed explanation of the data categories we collect:

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and the username you choose during registration.
• Identity Verification (KYC) Information: Copies of your identity card, passport, bank statements, utility bills, or other documents required to verify your identity.
• Financial Information: Bank account details, eWallet account numbers (Touch 'n Go, GrabPay, Boost), and transaction records for deposits and withdrawals.
• Communication: Records of live chat conversations, emails you have sent to us, and feedback you have provided.

2.2 Automatically Collected Data

• Technical Data: IP address, browser type, operating system, screen resolution, and information about the device you use.
• Usage Data: Pages you visit, time spent on the platform, games played, and your betting patterns.
• Cookie Data: Session information, language preferences, and personal settings you have saved on the platform.
• Geolocation Data: General location information based on your IP address for legal compliance purposes.

3 How We Use Your Data

The personal data we collect is used for legitimate purposes necessary to operate the 11bola platform efficiently and securely. We do not use your data for purposes beyond the scope stated here without prior notice to you.

3.1 Account Management and Services

• Creating and managing your gaming account on the 11bola platform.
• Processing deposits and fund withdrawals securely and accurately.
• Verifying your identity through the KYC process to comply with legal requirements.
• Providing effective customer support whenever you need assistance.
• Sending important notifications related to your account, transactions, and security.

3.2 Security and Compliance

• Identifying and preventing fraud, money laundering, and other illegal activities.
• Monitoring suspicious activity and protecting platform integrity.
• Complying with legal obligations and reporting requirements to the relevant authorities.
• Verifying that players meet the minimum age requirement of 18 years.

3.3 Enhancing Player Experience

• Personalizing your gaming experience based on your preferences and usage habits.
• Analyzing usage data to improve the platform's design and functionality.
• Sending relevant promotional offers and bonuses based on your gaming profile, provided you have consented to receive marketing communications.
• Conducting internal research to continuously improve service quality.

4 Data Sharing with Third Parties

11bola maintains a strict policy regarding the sharing of players' personal data. We do not sell your personal information to any party. However, there are certain situations where we may need to share your data with trusted parties for legitimate operational purposes:

4.1 Trusted Service Providers

We share only necessary data with third-party service providers who help us operate the platform, including payment processors, cloud service providers, game software developers, and identity verification companies. All third parties are bound by strict confidentiality agreements and may only use your data for specified purposes.

4.2 Legal Requirements

11bola may be required to disclose players' personal information to government authorities, law enforcement agencies, or courts when mandated by law, court order, or to protect the legal rights of 11bola.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of 11bola's business assets, players' personal data may be transferred to the new entity. In such circumstances, players will be notified in advance and the existing privacy policy will continue to be respected.

5 Data Security and Protection Measures

The security of your personal data is the highest technical priority at 11bola. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, breaches, or misuse.

5.1 Technical Measures

• Data Encryption in Transit: All communications between your device and 11bola's servers use 256-bit TLS/SSL protocols.
• Data Encryption at Rest: Sensitive data such as financial information and KYC documents are encrypted when stored on our servers.
• Two-Factor Authentication (2FA): Two-step verification is available to add an extra layer of security to your account.
• Continuous Monitoring: An intrusion detection system (IDS) operates 24/7 to monitor suspicious activity.
• Regular Security Audits: Independent security assessments are conducted periodically by third-party cybersecurity experts.

5.2 Organisational Measures

• Mandatory privacy and security awareness training for all 11bola staff.
• Role-based access control policy — only staff who require access to specific data are permitted.
• A clear incident response procedure to address any data breaches promptly.

6 Cookies and Tracking Technologies

The 11bola platform uses cookies and similar tracking technologies to enhance the user experience, analyze traffic, and deliver more relevant content to you. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your personal settings such as preferred language and display preferences to enhance your experience.
• Analytics Cookies: Helping us understand how players use the platform through anonymized usage statistics.
• Session Cookies: Keeping your gaming session active and secure throughout your time on the platform.

6.2 Cookie Management

You can manage or block cookies through your browser settings at any time. Please note, however, that blocking certain cookies may affect specific functions of the 11bola platform, including the ability to log in and play securely.

7 Player Rights Regarding Personal Data

You have important rights regarding the personal data held by 11bola. We respect and facilitate the exercise of these rights as permitted by applicable law.

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request that we correct any inaccurate or outdated personal data.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data, subject to legal data retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data while a dispute or investigation is in progress.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.

8 Data Retention Period

11bola retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable anti-money laundering legal requirements.
• KYC Documents: Retained for the period required by the relevant regulatory authority following account closure.
• Communication Logs: Chat and email records are retained for 2 years for quality control and dispute resolution purposes.
• Cookie Data: Session cookies expire when you close your browser; persistent cookies expire according to their set duration.

Upon expiry of the retention period, your personal data will be securely deleted or permanently anonymized in accordance with 11bola's internal procedures.

9 Cross-Border Data Transfers

To provide seamless, high-quality services, your personal data may be stored or processed on servers located outside Malaysia. In such cases, 11bola ensures that all cross-border data transfers comply with applicable legal requirements.

We only transfer data to countries or parties that provide a comparable level of data protection, or we ensure adequate protection through binding contractual agreements with the relevant data recipients. End-to-end encryption is applied during any cross-border data transfer to ensure your information is not exposed in transit.

10 Child Protection

The 11bola platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or store personal data from children or minors. A strict age verification process (KYC) is enforced during registration to ensure compliance with this minimum age requirement.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete the relevant data and close the account. If you have information that a child is using our platform, please contact our support team immediately at [email protected].

11 Privacy Policy Amendments

11bola reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our services. When significant amendments are made, we will notify you through one of the following methods:

• A clear notice on the 11bola platform's main page.
• Notification email sent to your registered email address.
• In-platform notification upon your next login.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect. You are encouraged to review this page periodically. Your continued use of the 11bola platform following the publication of any amendments constitutes your acceptance of the updated terms.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how 11bola manages your personal data, we encourage you to reach out to us directly. Our privacy and customer support team is available to assist you 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the 11bola platform at all times
• Response Time: We aim to respond to all privacy-related inquiries within 3–5 business days

To request access, correction, or deletion of your personal data, please include your account username and a clear description of your request in your message. We may need to verify your identity before processing any data-related requests.